FAQs

Some of our most frequently asked questions

Buying a Course/ Logging into account

I’ve bought the course but I don’t know what to do now?

Please check your email for further instructions

I haven’t received any email?

Please check your junk/spam mail box for instructions

I still don’t see anything?

Send an email to info@elearn.ie and we’ll sort it out for you.

I am not able to login?

Make sure you are logging in to the Learning System portal at www.elearnsafety.ie

I can’t remember my username?

Your username will be contained in the password reset email

I can’t reset my password?

Please check your junk/spam email inbox

I entered my name incorrectly and I’d like to get it changed?

No problem, send an email with name change request to info@elearn.ie

I can’t download my cert?

Please ensure you have completed the course fully

Food Safety

Does the trainer have appropriate food safety qualifications?

Our trainers are qualified to Masters Level in Environmental Health and Safety Management. Not only have our trainers been working with food service companies for the past 9 years in food and health and safety compliance, we also have first hand experience in the food service industry.

Can they provide follow-up support?

We are here for you whenever you need us and will be happy to arrange a call out visit for any follow up issues you may have.

Is management participation encouraged?

Management involvement is crucial to the success of the training. It is important that the trainer and management work together to ensure that all food safety aspects relating to the business are addressed in the course.

What do some of their previous client say about them?

Have a look at some of our testimonials in the “Our Customers” section.

Is the training provider interested in identifying your specific needs?

We believe making the training specific to your needs is the only way to deliver proper training. Give us a call to talk more about this process.

Are they willing to show you some of their training aids or previous work?

Our training course is available to view for free through the guest log in.

How often does food hygiene training have to be done?

There is no frequency set out in legislation for training. It is up to food businesses to decide when the staff require refresher training.

What does the enforcement officer (e.g. Environmental Health Officer) look for when assessing food safety training?

The enforcement officer will not necessarily want to see a certificate from a particular training course; rather, they will observe the hygiene practices and verify the food safety knowledge of staff. They may ask to see food safety records or ask about the food safety training that has been provided.

On course completion will I get a Certificate?

Yes, you will! Just send us an email confirming the email address you would like the certificate to be emailed to. We will check if payment is complete and that you have passed all your exams. There is a possibility to purchase a hard copy certificate to be sent to you by post for additional €7. If you wish to purchase a hard copy certificate, just send us an email requesting a hard copy and provide us with your postal address.

How long does it take to complete each lesson?

As in a classroom based program the time will vary from lesson to lesson. The benefit of the online training program is that the learner can complete each lesson at their own pace and review/repeat course material as often as they wish. We estimate that it will take, on average, 10 minutes to complete each topic.

IOSH Working Safely Course

What are the benefits to the learner?

  • Ensures delegates can define hazards and risks.
  • Ensures delegates can identify common hazards.
  • Improves overall safety performance.
  • Successful delegates are awarded an IOSH Working Safelycertificate and/or IOSH Safety Passport.

What are the benefits to the business?

  • Minimal disruption – the programme is delivered online
  • Greater productivity – fewer hours lost to sickness and accidents
  • Improved organisation-wide safety awareness culture and appreciation of safety measures
  • Internationally recognised certification for employees
  • Enhanced reputation within the supply chain

What can you expect?

  • Memorable and thought-provoking facts and case studies.
  • Modules backed by clear examples and recognisable scenarios.
  • Summaries to reinforce key points.
  • Checklists and materials supplied for subsequent use in workplace.
  • Informal and interactive quizzes and discussions.
  • Evaluation using a multi-format question paper and a multiple choice hazard spotting exercise.

Why will it work for you?

Designed for anyone, in any sector, worldwide

  • Provides the knowledge and tools required to work safely.
  • Peace of mind from training that’s designed and quality controlled by us.
  • Flexibility of delivery that suits your business.
  • Internationally recognised and respected certification.
  • Efficient and effective learning – health, safety and environmental basics covered in a single programme.

Who is it for?

Anyone and everyone in a working role who wants to learn the basics of safety and health.

Why should I choose the IOSH Working Safely Course for my Staff?

  • Greater productivity as fewer hours are lost due to sickness and accidents.
  • Improved company-wide safety awareness culture and appreciation for safety measures.
  • Active staff involvement to improve the workplace.
  • Internationally recognised and respected certification.
  • Enhanced reputation within the supply chain.
  • Recognised by CSCS as an equivalent to a Level 1 Award in health and safety in a construction environment.

Occupational First Aid

Who can teach a FAR course?

A PHECC certified FAR Instructor working on behalf of a recognised institution can teach FAR courses. Tutor/assistant tutor (or facilitators) and EFR instructors on the PHECC Register may also teach FAR courses as long as they have a valid CFR instructor certificate.

Will I get a certificate?

Yes all successful course participants must be given a joint Pre Hospital Emergency Care Council/recognised institution FAR card/certificates. The certificate will expire after 2 years when you may re-certify. 5. Where can I access FAR training? PHECC Recognised Institutions are listed on the PHECC website. Only FAR instructors working with recognised institutions are approved to deliver training and issue joint institution/PHECC FAR certificates.

What can I expect on a FAR course?

We are recognised by the Pre-Hospital Emergency Care Council and only PHECC recognised institutions can deliver a FAR course. The course should take no less than 18 teaching contact hours (averaging 6 hours per day), but can also be delivered on a modular basis e.g. over successive weekends. It will be delivered by a certified FAR instructor who will lead and guide you through the course. You can expect the course to be delivered by a combination of presentations, demonstrations and lots of practical sessions. The CFR part of the course takes about 4-5 hours and is DVD led. The assessment will be skills based and a short multiple choice question exam designed to reinforce the knowledge and skills learnt on the course.

Who are the first aid responders?

A first aid responder may be a healthcare practitioner or a member of the public who has undertaken a First Aid Response course. The first aid responder will be taught how to assess and manage patients in accordance with the PHECC FAR standard and clinical practice guidelines (CPGs).

What is First Aid Response (FAR)?

First Aid Response or FAR is PHECC’s newest education and training standard. It’s a foundation first aid course that trains course participants to provide first aid for a person who becomes suddenly unwell or injured until the arrival of emergency medical services. FAR includes the full Cardiac First Response Community standard also.

How do I become a certified Occupational First Aider?

You must complete the PHECC FAR course. This is not an online course. Please contact us for more details.